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Essex Copiers provides Essex area and the whole United Kindom with high-quality digital, colour, black & white copiers, printers and multi-function machines.Essex Copiers provides Essex area and the whole United Kindom with high-quality digital, colour, black & white copiers, printers and multi-function machines.
Canon - Image Runner IR 3025£2495.00Details
Canon - ImageRunner IR 3030£2895.00Details
Ricoh - Aficio MP 2510 / MP 2550 spf£2395.00Details
Konica - Konica Minolta Bizhub 250£2795.00Details
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Canon - ImageRunner IR 3030£2895.00Details
Canon - ImageRUNNER 3570£2790.00Details
Canon - Canon IR 3045£3995.00Details
Ricoh - Aficio 3035 / 3045£2795.00Details
Ricoh - Aficio MP C3500 / MP C3500 SPF£4995.00Details
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Ricoh - Ricoh Aficio 3260c / Aficio 5560c£0.00Details
Ricoh - Ricoh MP 5500 / MP 6500 / MP 7500£5850.00Details
Toshiba - E-Studio 850£5895.00Details
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Ricoh - Ricoh Aficio 3260c / Aficio 5560c£0.00Details
Ricoh - Aficio MP C3500 / MP C3500 SPF£4995.00Details
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You are here: Home > FAQ

Frequently Asked Questions

What is your return policy?

Once the equipment leaves our facility customer is responsible for all freight charges to and from our facility, including a 20% re-stocking fee. Equipment needs to be back to our facility within 30 days.

Why are your refurbished units much better than other dealers?

The condition and performance of our refurbished units are far superior to other refurbished units on the market for 2 simple reasons:

1. Our painstaking 20-step review and selection process for acquiring only the highest-quality, mint condition copiers from the top equipment leasing companies.

2. Our exhaustive remanufacturing process, quality control procedures, and testing methods that ensure all copiers are restored to manufacturers´ specifications. Please contact our sales department for more information on this detailed process and our exceptional reputation of standing behind every product we sell.

What if I want to purchase a service/maintenance contract for my copier?

Although we don't provide service contracts directly, we can often recommend a local dealership or service company in your area that can provide this. Customers in major metropolitan areas will find it easier to acquire a service contract, but feel free to ask for our help if you are having trouble locating an appropriate vendor.

How long will it take to receive my copier?

We generally ship within 72-96 hours after payment is received, and shipping times usually range from 7-14 business days. Please understand that our quality control systems include comprehensive equipment testing and review prior to shipping. It is always in the best interest of the customer to allow adequate time for our technicians to prepare your copier prior to shipment.

Where do you ship? What are the shipping costs?

We ship all over the United Kindom and Canada. Shipping costs usually range from £375-£500 based on the model and accessories included.

What warranties do you offer?

Most of our new systems come with a 90-day manufacturer's warranty. Manufacturers' warranties differ slightly by brand, so please ask your sales representative for specific details on the brand you're interested in. We offer a 2-year warranty on all new, working parts, with the exception of consumables. Warranties for our refurbished units vary based on brand and model, but your warranty will be expressly stated on the invoice. Our typical warranty for refurbished units is 30 days parts and labour, calculated from the day your copier leaves our warehouse facility. Consumables such as toner, developer, and drums are not covered under warranty.

1. Three year replacement guarantee on all remanufactured copiers. Essex Copiers warrantees the main unit to be free from major malfunction for a period of 3 years from date of purchase. This includes all CONTROL PANELS, circuit boards, including main motor, main logic, sorter/finisher, document feeder and any other boards contained within the main copier unit, including interfaces and other accessories. Essex Copiers will ship replacement major components promptly. Under conditions where copier is deemed by Essex Copiers to be irreparable, Essex Copiers will replace the machine with an equal or better copier at the discretion of Essex Copiers at no charge to customer other than shipping and/or installation charges.
2. 90 Day or 5000 copy/prints 100% Parts and labour Warranty for black and white and colour certified remanufactured digital copiers. Essex Copiers guarantees all parts within copier to be free from defects for a period of 90 days from date of delivery. Any components not received or damaged in shipment must be requested at time of delivery or within 24 hours after delivery. Unless agreed to by Essex Copiers management before installation, all repair parts will be provided by Essex Copiers. Machine installation labour is included- not including computer and network installation- up to one hour paid. This warranty covers all machines sold by Essex Copiers. Customer will be provided equipment documentation and Help Desk installation support. For the remaining period of the limited warranty, we will replace any defective part with new or remanufactured parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, customer will be billed the then-current standard price for that part. If you purchase an additional maintenance agreement, service will be provided to you under the terms of the maintenance agreement, if your contract is With Essex Copiers. Please refer to that contract for details on how to obtain service. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

Do you sell new or used copiers?

We sell both new as well as refurbished and remanufactured copiers. Please contact our sales department for specific quotes and details.

Are you certified in any brands?

Yes.  Our technicians and partners are all trained in all the equipment we sell and service.